EpochCore Support — Help Center

How can we help?

Search the help center, submit a ticket, or check system status. Real answers from the team that builds the agents — [email protected], 9am–6pm EST, Mon–Fri.

Help articles

✓ Ticket received.

Submit a support ticket

Subject *

Product / agent *

Priority * Not sure? P3 is the right default for most issues.

Your work email *

watsonx Orchestrate workspace

Description *

We'll auto-route to the right team and email you a reference.

My tickets

Current status

All systems operational

Recent updates

Reach the team.

Your primary line is [email protected], staffed 9am–6pm EST, Monday–Friday. Higher tiers add faster, around-the-clock channels.

Contact channels

Primary support

[email protected]

Technical support — 9am–6pm EST · Mon–Fri

Professional+ email

[email protected]

General support for Professional tier and above

Enterprise / Federal phone

+1 (844) 708-4049

Dedicated line for Enterprise & Federal customers

Escalations

[email protected]

For active incidents that need to move faster

Support tiers & response times

Tier	Channel	First response
Explorer	Community forums	Best effort · ~48h
Professional	[email protected]	Within 24 hours
Enterprise	Dedicated CSM + phone	1–4 hours · 24/7
Federal / Defense	Named CSM + encrypted channel	30 minutes

Good to know

Status page	Live system status →
Priority levels	P1 critical · P2 high · P3 medium · P4 low. Set honestly — it drives routing and response time.
What we never ask for	Passwords, full API keys, or card numbers. Share those with no one.